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Refund Policy

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At convo.co.in, we strive to provide a seamless and excellent experience. However, we understand that there may be circumstances where you require a refund. This policy outlines our refund process and conditions.
 

Eligibility for Refunds
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Refunds are available under the following conditions:

  • Technical Issues: If you encounter any technical issues that prevent you from accessing our services, and our support team is unable to resolve them within a reasonable time, you may be eligible for a refund.

  • Service Disruption: In the event of a prolonged service disruption (more than 24 hours) that is not scheduled or announced in advance, a refund or credit may be issued.

  • Incorrect Billing: If you believe there has been an error in billing, you must notify us within 7 days of the billing date. After reviewing your case, a refund may be issued for any overcharges.

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Non-Refundable Circumstances
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Refunds are not available in the following cases:

  • Change of Mind: If you decide not to use our services after making a purchase, refunds will not be provided.

  • Usage of Services: If you have already used a portion of the services (e.g., completed interviews or assessments), refunds will not be issued for the used portion.

  • Custom Plans: Customized or tailored plans created specifically for your organization are non-refundable.

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Refund Process

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To request a refund, please follow these steps:

  1. Contact Support: Email our support team at support@convo.co.in with your refund request, including your account details and the reason for the request.

  2. Review Process: Our team will review your request and may ask for additional information if needed. This review process typically takes 5-7 business days.

  3. Approval: If your refund request is approved, the refund will be processed within 7-10 business days, and the amount will be credited back to your original payment method.

 

Modifications to the Policy

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convo.co.in reserves the right to modify or update this refund policy at any time. Any changes to the policy will be communicated via our website or direct communication channels.

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Contact Us

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If you have any questions or concerns regarding our refund policy, please contact us at support@convo.co.in.

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