---
title: "Terms and Conditions | Convo"
description: "The terms governing use of Convo's WhatsApp engagement platform."
canonical: "https://www.convo.co.in/terms-and-conditions"
---

# Terms and Conditions

Welcome to convo.co.in. By accessing and using our platform, you agree to the
following terms and conditions. Please read them carefully before using our
services.

## Acceptance of Terms

By using convo.co.in, you agree to comply with these Terms and Conditions. If you
do not agree with any part of these terms, you may not use our services.

## Services Provided

convo.co.in provides a WhatsApp engagement platform that enables businesses to
communicate with their customers, automate messages, and manage customer
interactions via WhatsApp. Our services include, but are not limited to, sending
reminders, notifications, promotional messages, and customer support automation.

## User Responsibilities

- **Account Security:** You are responsible for maintaining the confidentiality
  of your account credentials and for any activity that occurs under your
  account.
- **Compliance:** You agree to use our services in compliance with all applicable
  laws, regulations, and WhatsApp's terms of service.
- **Prohibited Activities:** You may not use our platform for any unlawful or
  unauthorized purposes, including but not limited to sending spam, fraudulent
  messages, or engaging in activities that infringe on intellectual property
  rights.

## Payment and Billing

- **Subscription Fees:** Access to certain features of convo.co.in may require a
  subscription. All fees are billed in accordance with the terms selected during
  sign-up.
- **Payment Terms:** Payments must be made in advance and are non-refundable,
  except as outlined in our Refund Policy.
- **Late Payments:** If payment is not received by the due date, we reserve the
  right to suspend or terminate your access to our services.

## Cancellation and Termination

- **Cancellation:** You may cancel your subscription at any time by contacting
  our support team. Cancellations will take effect at the end of the current
  billing cycle.
- **Termination by Us:** We reserve the right to suspend or terminate your
  account if you violate these Terms and Conditions or engage in activities that
  may harm convo.co.in or its users.

## Intellectual Property

- **Ownership:** All content, software, and materials available on convo.co.in
  are the property of convo.co.in or its licensors and are protected by
  intellectual property laws.
- **Usage Rights:** You may use our platform for your business purposes, but you
  may not reproduce, distribute, or create derivative works from our content
  without our express written permission.

## Limitation of Liability

convo.co.in is not liable for any indirect, incidental, or consequential damages
arising from the use of our platform, including but not limited to loss of data,
revenue, or business opportunities.

## Indemnification

You agree to indemnify and hold convo.co.in harmless from any claims, damages, or
expenses arising from your use of our services or violation of these Terms and
Conditions.

## Modifications to Terms

convo.co.in reserves the right to modify these Terms and Conditions at any time.
Any changes will be posted on our website, and your continued use of our platform
after such changes constitutes your acceptance of the new terms.

## Governing Law

These Terms and Conditions are governed by and construed in accordance with the
laws of India, without regard to its conflict of law principles.

---

If you have any questions or concerns regarding these Terms and Conditions,
please contact us at support@convo.co.in.